Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, emergency contact information
• Medical Information: Substance use history, medical history, treatment records, medications, diagnoses, therapy notes (protected by HIPAA and 42 CFR Part 2)
• Insurance Information: Insurance provider, policy numbers, coverage details
• Payment Information: Billing information, payment methods (processed securely through encrypted channels)
• Website Usage: IP address, browser type, pages visited, time spent on site (collected through cookies)

2. How We Use Your Information

We use your information for the following purposes:

• Treatment: Providing medical detox, rehabilitation, therapy, and continuing care services
• Payment: Processing insurance claims, billing, and payment transactions
• Healthcare Operations: Quality improvement, staff training, accreditation compliance, business management
• Communication: Contacting you about appointments, treatment progress, aftercare, and administrative matters
• Legal Compliance: Meeting regulatory requirements, responding to legal requests when required by law

3. HIPAA & 42 CFR Part 2 Protection

4. Information Sharing & Disclosure

We may disclose your information only in the following circumstances:

• With Your Written Consent: We will obtain your authorization before sharing information with family, employers, or other parties
• Treatment Coordination: Sharing information with other healthcare providers involved in your care (with consent)
• Insurance Verification: Contacting your insurance company to verify coverage and process claims
• Legal Requirements: When required by court order, subpoena, or law (child abuse reporting, imminent danger to self/others)
• Business Associates: Third-party vendors who assist with operations (billing companies, IT services) under strict confidentiality agreements

5. Your Privacy Rights

Under HIPAA, you have the right to:

• Access Your Records: Request copies of your medical records
• Request Amendments: Ask us to correct inaccurate information
• Request Restrictions: Limit how we use or share your information
• Confidential Communications: Request communication through specific methods or locations
• Accounting of Disclosures: Receive a list of when and why your information was shared
• Revoke Consent: Withdraw authorization for information sharing (except where already disclosed)

6. Website Cookies & Tracking

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and deliver relevant content. You can control cookie preferences through your browser settings. Cookies do not contain personal medical information.

7. Data Security

We implement physical, electronic, and administrative safeguards to protect your information including encrypted communications, secure servers, restricted facility access, staff training, and regular security audits. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain medical records for the period required by state and federal law (typically 7-10 years). After the retention period, records are securely destroyed.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us